Frequently Asked Questions
Frozen product should be thawed slowly under refrigeration. Try to thaw on an as needed basis and keep chilled until use. Do not refreeze crab. The best way to thaw frozen Dungeness crab is to put them in the refrigerator overnight (at least 8 hours).
Your Dungesss Crabs have been packed at near freezing temperatures for the past 12-24 hours. In this cold and low oxygen environment, expect them to be lethargic and slow moving. Even if the crab don’t appear to be alive, they are still fine to cook and consume as long as they are kept cold up until you prep and cook.
When not to consume your crab, things to look for:
- Foul smell
- Gel packs melted and soft
- Poor condition of the outer box
Contact us immediately with any issues at info@pacdream.com or 360-293-5200
There are various methods to cooking dungeness crab. Check out our blog post about some of our favorites. Healthy & Easy Dungeness Crab Cake Recipe
We do not employ fishermen, we instead have our own fleet of trusted fisherman partners.
Yes, if you are in the area and would prefer to pick up your order from our Anacortes facility just fill out our Pickup Form and select your desired pickup time.
Yes, we ship Live and Frozen Dungeness Crab all year. The Spot Prawn season is relatively short—it usually starts in May and lasts 6-8 weeks.
Shipments are made via UPS Next Day or FedEx Priority Overnight to make sure they get to you as fresh as possible. Due to UPS/FedEx’s operating schedule, overnight shipments cannot be delivered on Sundays, Mondays, major holidays or the day after major holidays.
Typically our live Dungeness crab is packaged, and delivered live to you in 24 hours. Unless there are unforeseen circumstances that prevent UPS/Fedex from delivering on time.
Once the Dungeness Crabs are caught and brought to the dock by our fishermen, they are then put into large, open-top tanks where they will stay for a minimum 24 hours in a nutrient filled seawater solution. To prepare the live crabs for shipment, we place bands around their front claws and then put them in cold water to sedate them for their journey. The crabs are then either trucked or flown to their destination within 24 hours.
You bet! We take special care in the handling and care of our product, so don’t get pinched!
Live crab should be cooked shortly after they arrive—we recommend cooking it by the night of the day you receive it for the safest consumption and optimal taste. To learn how to keep them alive, see our article How to Handle Live Crab.
We’re a member of FishChoice, a leading seafood community that values environmentally responsible seafood production, and we have our own sustainability initiatives too. Learn more >
Our shipping costs are dependent on UPS/FedEx and their rates. We do our best to continually negotiate the best rates we can. In the checkout process, you will see your costs after you add your shipping address.
We catch it daily off the Washington, Oregon and California Coast.
Without a doubt, it’s our Live Dungeness Crab. It’s part of why we’re the largest, most reliable supplier of it in the US!